We hope your shopping experience with us is enjoyable and informative. Please feel free to e-mail us at: info@mytoyheaven.com We can also be reached Monday through Friday from 11 AM to 5 PM EST at (814) 371-2244. We can also be contacted by fax at (814) 371-6775. We accept Visa, Mastercard and Discover as methods of payment for your orders. PA state law requires us to collect 6% sales tax on all orders shipped to Pennsylvania addresses. There will be NO sales tax required for shipments outside Pennsylvania. At the present time we are only shipping to addresses inside the Continental United States. We do offer FREE SHIPPING on all orders over $119.00. The cost for shipping is based upon the total amount of your order. Please use the table below as a quick reference to calculate your shipping charge for each order. All orders will be shipped via UPS or USPS Ground. There may be size restrictions when sending items via USPS. We will notify you immediately if there is a problem. $0.01 to $19.99 = $6.95 $20.00 to $49.99 = $8.95 $50.00 to $79.99 = $9.95 $80.00 to $99.99 = $10.95 $100.00 to $118.99 = $11.95 $119.00 and up = FREE DELIVERY Please note: When we offer free delivery and you return the package, you must pay for shipping both ways. Shipping time via UPS ground is 1 to 5 business days to most addresses. UPS delivers Monday through Friday except for holidays. Your scheduled delivery date can be determined by entering the UPS tracking number supplied in the shipping e-mail into the UPS tracking field on their website: www.ups.com. For most orders we can expedite the shipping via UPS Next Day Air, Second Day Air or Third Day Select. Please call us at (814) 371-2244 or email us at mytoyheaven@yahoo.com to get a rate quote before entering your order. Handling Charge: There are no handling charges for your orders. Order Tracking: All UPS and USPS orders are confirmed and tracked through e-mail. First you will receive a confirmation of your order by e-mail. When your order is shipped, you will be notified by e-mail and your tracking number will be posted on the tracking information part of your order. Out of Stock items: You will be notified by e-mail if a requested item is out of stock. RETURNS, REFUNDS and CANCELLATIONS: Returns: We will accept returns within 15 days from the date of receipt. All items MUST be in new, unused condition and returned in original packaging. You MUST receive return authorization from us prior to returning the product.You can e-mail us at mytoyheaven@yahoo.com or call us at (814) 371-2244 during business hours. The return address is: Mytoyheaven, 17 North Brady Street, DuBois, PA 15801 Please note: you will be responsible for shipping charges on returned items both ways. Cancellations: You may cancel an order, or part of an order, at any time prior to processing at our location by calling (814) 371-2244. Unfortunately, we are not able to cancel orders once they have been shipped. We do take pride in our ability to quickly process and ship our orders, so please notify us as soon as possible regarding any cancellations or changes to your order. Damaged Items: Please inspect all packages upon delivery. All damages must be reported within 10 days for the claim with UPS to be filed and a new part or items shipped. You must contact us immediately and save all packaging material. You may contact us by e-mail at mytoyheaven@yahoo.com or call us at (814) 371-2244. We cannot process a freight damage claim after the 10 day time frame. It is your responsibility to open and inspect all packages upon delivery to insure no damage has occured. SECURE CUSTOMER INFORMATION: All orders placed with Mytoyheaven are processed through secure shopping cart.Services provided by Yahoo Store Services. We use industry-standard SSL encryption to scramble credit card information, both when you enter your credit card information in the web browser and is sent to our server, and again when it is sent from our server to you. PRIVACY POLICY: This is a secured online website. Mytoyheaven will maintain complete and total privacy of all personal information collected through our website, including e-mail address information. All credit card information will be deleted from the database within 30 days. Mytoyheaven will never give, sell or publish your information to anyone!!! |